Any aggrieved customer may make in writing, a complaint within a period of three (3) months from the date of grievance and in case of more than one grievance, within a period of three (3) months from the date of last grievance. Complaints arising of grievance(s) more than three (3) months old shall not be accepted.
The Complaints may be sent in writing through Speed Post/Courier to the official address of the Customer Grievance Redressal Officer i.e. Customer Grievance Redressal Officer, Legal Office, Jeena Sikho Lifecare Limited, SCO-11, First Floor, Kalgidhar Enclave, Baltana, Zirakpur, Mohali, Punjab-140603. The Complaint shall include the Name, Address, Order Details, Detailed Complaint, Evidence (if any) or any other relevant document.
Alternatively, the same can also be sent through email with the subject “Customer Grievance/Complaint” to either HR Head (Email Id: [email protected]) or to the Company’s Legal Office (Email Id: [email protected]) or directly to the Customer Grievance Redressal Officer (Email Id: [email protected]) or by filling the Complaints Form provided below.